1. Our Commitment
PURE KARET JEWELLERY respects your privacy. This policy explains what personal information we collect, how we use it, how we protect it, and the choices you have.
We only collect information that helps us deliver a great experience when shopping with us.
2. Information We Collect
We collect information you provide directly and information gathered automatically:
- Contact info: Name, email, phone, and shipping address when you place an order
- Payment info: Processed securely by our payment providers — we never store card numbers
- Order history: Products purchased, delivery dates, and customer service interactions
- Custom design details: Sketches, reference images, and specifications you submit
- Browsing data: Pages visited, products viewed, and device/browser information
- Communications: Emails, chat messages, and form submissions you send us
3. How We Use Your Information
- To process and ship your orders
- To communicate about your order, returns, repairs, and commissions
- To send marketing emails — only if you opt in (you can unsubscribe anytime)
- To improve our website, product offerings, and customer experience
- To prevent fraud and comply with legal obligations
- To personalise product recommendations
4. Sharing
We never sell your personal information. We share it only with trusted partners who help us operate our business:
- Shipping carriers (Canada Post, UPS, FedEx) — to deliver your orders
- Payment processors (Stripe, Square) — to securely process payments
- Email platforms (Mailchimp, Brevo) — to send newsletters if you opt in
- Analytics providers (Google Analytics) — to understand site usage
These partners are required to protect your data and use it only for the service they provide.
5. Cookies
Our site uses cookies to remember your cart, wishlist, and preferences. Cookies are small text files stored on your device.
You can disable cookies in your browser settings, but some features (cart, wishlist) may not work properly without them.
6. Security
We take security seriously:
- Our site uses SSL encryption to protect data in transit
- Payment card details are never stored on our servers
- Access to customer data is restricted to authorised staff only
- We regularly review our security practices
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Delete your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Withdraw consent for any processing based on consent
To exercise any of these rights, contact us at info@purekaret.ca.
8. Children's Privacy
Our site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have, please contact us and we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Continued use of our site constitutes acceptance of the updated policy.
